ISO 9241-220:2019-03

Ergonomie der Mensch-System-Interaktion - Teil 220: Prozesse zur Ermöglichung, Durchführung und Bewertung menschzentrierter Gestaltung für interaktive Systeme in Hersteller- und Betreiberorganisationen

Englischer Titel: Ergonomics of human-system interaction - Part 220: Processes for enabling, executing and assessing human-centred design within organizations
Ausgabedatum: 2019-03
Originalsprachen: Englisch
Seiten: 91

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Ausgabedatum: 2019-03
Originalsprachen: Englisch
Seiten: 91

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Inhaltsverzeichnis
ICS
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Inhaltsverzeichnis

Inhalt (en)

Foreword
Introduction
Scope
Normative references
Terms and definitions
Abbreviated terms
Conformance
Purpose and benefits of this document
- Purpose of human-centred design
- Purpose of HCD process descriptions
- Benefits of using HCD process descriptions
HCD processes
- HCD process model
- HCD processes
- Relationships between the HCD processes
Using the HCD process descriptions
- Uses of the process descriptions
  - General
  - Implementing human-centred design as part of a system development or procurement process and/or support life cycle
  - Assessing an enterprise’s existing capability to carry out the human-centred processes
  - Improving the application of human-centred design as part of an existing system development process
  - Development of competence in human-centred design
- Applying the process descriptions
  - General
  - Integration with systems and software engineering
  - Implementation of the processes
  - Iteration of processes
HCD process descriptions
- Format
- Ensure enterprise focus on human-centred quality (HCP.1)
  - Purpose and outcomes of HCP.1
  - Incorporate human-centred quality in business strategy (HCP.1.1)
  - Institutionalize human-centred quality (HCP.1.2)
- Enable human-centred design across projects and systems (HCP.2)
  - Purpose and outcomes of HCP.2
  - Integration of human-centred design (HCP.2.1)
  - Resources for human-centred design (HCP.2.2)
  - Authorization and control of human-centred quality (HCP.2.3)
- Execute human-centred design within a project (HCP.3)
  - Purpose and outcomes of HCP.3
  - Plan and manage human-centred design for the project (HCP.3.1)
  - Identify the context of use (HCP.3.2)
  - Establish the user requirements (HCP.3.3)
  - Design solutions that meet user requirements (HCP.3.4)
  - User-centred evaluation (HCP.3.5)
- Introduction, operation and end of life of a system (HCP.4)
  - Overall purposes and outcomes
  - Introducing the system (HCP.4.1)
  - Human-centred quality in operation (HCP.4.2)
  - Human-centred quality during upgrades (HCP.4.3)
  - Human-centred quality at the end of life of a system (HCP.4.4)
Work products for HCD processes (informative)
- Work products and their use
  - General
  - Use of work products
  - Sources of the work products in this document
- Description of work products
  - Generic work products
  - Specific work products related to human-centred quality described in
- Process work product list
  - Format of the list
  - Use of the list
  - Process work product list
Tailoring of processes and work products (normative)
- General
- Tailoring process
  - Purpose
  - Outcomes
  - Activities
- Work product management
Relationship to other human-centred design standards (informative)
- General
- Relationship to
- Demonstration of conformance to other standards for human-centred design
- Cross-reference between ISO 9241-210 and HCPs in this document
Uses of the document (informative)
- Uses of the process descriptions
  - General
  - Implementing human-centred design
  - Assessing an enterprise’s existing capability to carry out the human-centred processes
  - Improving the application of human-centred design as part of an existing system development process
  - Development of competence in human-centred design
- Organizational context for implementing human-centred design
Human-centred quality (informative)
- General
- Usability
- Accessibility
- User experience
- Harm from use
  - General
  - Harm to the user
  - Harm to the organization using the interactive system
  - Harm to the organization supplying or acquiring the interactive system
  - Harm to other stakeholders
- Specific applications of human-centred quality
- Relationship to quality in use in
Risk management and human-centred design (informative)
- General
- Avoiding harm through human-centred design
  - General
  - Design strategies for mitigation of risk
  - Management of organizational threats
Bibliography

ICS

13.180, 35.180

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