ISO 16355-1:2015-12

Anwendung von statistischen und verwandten Methoden für neue Technologie und für den Produktentwicklungsprozess - Teil 1: Allgemeine Grundsätze und Perspektive der QFD-Methode

Englischer Titel: Application of statistical and related methods to new technology and product development process - Part 1: General principles and perspectives of Quality Function Deployment (QFD)
Ausgabedatum: 2015-12
Originalsprachen: Englisch
Seiten: 73

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Ausgabedatum: 2015-12
Originalsprachen: Englisch
Seiten: 73

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Inhaltsverzeichnis
ICS
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Inhaltsverzeichnis

Inhalt (en)

Foreword
Introduction
Scope
Normative references
Terms and definitions
Basic concepts of QFD
- Theory and principles of QFD
- QFD use of the word of function
- Spirit of QFD
- Display of information
Integration of QFD and product development methods
- QFD support for product development methods
- Flow of product development with QFD
  - Organization of the QFD flow
  - Flow chart of product development with QFD
Types of QFD projects
- General
- Applicable methods and tools
QFD team membership
- QFD uses cross-functional teams
- Core team membership
- Subject matter experts
- QFD team leadership
QFD voices
- Voice of business
- Voice of customer (VOC) or voice of stakeholder (VOS)
  - Definition of customer or stakeholder
  - Applicable methods and tools
  - Marketing perspective and engineering perspective
  - Applicable methods and tools
  - Prioritize customers or stakeholders
  - Applicable methods and tools
  - What is contained in the voice of customer (VOC) or voice of stakeholder (VOS)
  - Sources of VOC and VOS
  - Applicable methods and tools
  - Translating VOC/VOS into customer needs
  - Applicable methods and tools
Structuring information sets
- General
- Applicable tools and methods
Prioritization
- General
- Applicable tools and methods
Quantification
- General
- Applicable tools and methods
Translation of one information set into another
- General
- Applicable tools and methods
Transfer of prioritization and quantification from one information set into another
- Transfer of prioritization
- Applicable tools and methods
- Transfer of quantification
- Applicable tools and methods
- Transferring deployment sets by dimensions
  - General
  - Quality deployment
  - Applicable tools and methods
  - Technology deployment
  - Applicable tools and methods
  - Cost deployment
  - Applicable tools and methods
  - Reliability deployment
  - Applicable tools and methods
  - Safety deployment
  - Security deployment
  - Lifestyle and emotional quality deployment
  - Applicable tools and methods
- Transferring deployment sets by levels
  - Function deployment
  - Applicable tools and methods
  - Parts deployment
  - Applicable tools and methods
  - Manufacturing and process deployments
  - Applicable tools and methods
  - Project work or task management
Solution concept engineering
- General
- Applicable tools and methods
Design optimization
- Parameter design for robustness
- Tolerance design
- Applicable tools and methods
Prototyping, testing, and validation
- General
- Applicable tools and methods
Build planning
- General
- Applicable tools and methods
Build start-up
- General
- Applicable tools and methods
Build
- General
- Applicable tools and methods
Packaging design, logistics, channel management, consumer information, and operating instructions
- General
- Applicable tools and methods
- Logistics
- Marketing claims
Customer support
- General
- Applicable tools and methods
Customer satisfaction
- General
- Applicable tools and methods
Product end-of-life disposal, recycle, reuse, and other sustainability concerns
- General
- Applicable tools and methods
Flow to next generation development
- General
- Applicable tools and methods
Examples of applicable methods and tools (informative)
- QFD Tools Matrix
- Project goals table
- Project goals prioritization with AHP
- Scope boundary analysis
- Process beginning/end table
- Customer segments table
- Project goals/Customer segments matrix
- Annotated customer process model
- Gemba visit table
- Customer voice table
- Affinity diagram of customer needs
- Hierarchy diagram of customer needs
- Customer needs prioritization with analytic hierarchy process
- Quality planning table (unweighted)
- Maximum value table
- Customer needs/functional requirements matrix (House of Quality) and other L-Matrices
- Design planning table
- Super Pugh concept selection with AHP
- Kansei engineering for emotional quality
- Reverse QFD
- New 7 management and planning tools
- Comprehensive QFD deployment flow diagram
- Modern Blitz QFD flow diagram
- German QFD institute best practice flow diagram
- Continuous QFD model
Concept relationships and their graphical representation (informative)
Bibliography

ICS

03.120.30

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Dokument wurde ersetzt durch ISO 16355-1:2021-05 .

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